Coverage & Dispatch
Nova Remote delivers reliable on-site IT support through a centralized dispatch model designed to provide consistent execution, Nationwide & Canada coverage, and full accountability. Our approach ensures customers receive the same professional experience at every site—regardless of location.
Nationwide Coverage
Nova Remote provides coverage across the entire United States & Canada, supporting data centers, carrier facilities, enterprise locations, and edge environments in all major metropolitan areas and regional markets.
Our nationwide reach is made possible through a carefully vetted network of experienced field engineers and service partners who meet Nova Remote’s technical, safety, and professionalism standards.
Whether supporting a single site or coordinating work across dozens—or hundreds—of locations, Nova Remote delivers dependable coverage without sacrificing quality or control.
Centralized Dispatch Model
All service requests are managed through Nova Remote’s centralized dispatch team. This model ensures every engagement is reviewed, coordinated, and tracked from intake through completion. Centralized dispatch allows us to:
- Maintain consistent service standards
- Match the right engineer to the right task
- Ensure scope clarity before work begins
- Provide clear communication and updates
- Maintain accountability across all locations
Response Models
Nova Remote supports multiple service models to meet customer needs:
- Emergency Dispatch – Urgent or after-hours support for service-impacting issues
- Scheduled & On-Demand Service – Routine Remote Hands and Smart ands support
- Project-Based Support – Planned deployments, multi-site rollouts, and scoped work
Each request is handled with the same level of coordination, professionalism, and accountability.
Built for Mission-Critical Environments
Nova Remote understands the demands of working in carrier networks, data centers, and enterprise production environments. Our dispatch and coverage model is designed to support:
- Live network operations
- Change-controlled environments
- Security and access requirements
- Time-sensitive service windows
